Refund Policy

Effective June 2025

At The Floral Post, we specialise in life-like artificial floral arrangements designed to last. Each piece is thoughtfully curated and made to order.

As a result, we do not offer refunds for change of mind, style preferences, or colour variation due to lighting or screen differences.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at hello@thefloralpost.com.au. Be sure to include your order number and clear photos of the issue.

If approved, we’ll offer store credit for the product value. You will be responsible for covering the return shipping costs. Returned items must be:

– Unused and in original packaging

– Returned within 10 days of approval

– Tracked and safely packaged

Please note:

– No refunds will be provided for delivery delays caused by courier services.

– All return requests must be approved by our team before being sent back.

Thank you for choosing premium, long-lasting blooms from The Floral Post.

Delivery Policy

Effective June 2025

The Floral Post delivers Australia-wide using Australia Post.

Once your order has been processed and dispatched, you will receive a tracking number via email so you can follow your blooms right to your door.

Shipping Details:

– Orders are dispatched within 2–5 business days of purchase.

– Standard delivery times range from 2–7 business days, depending on your location.

– We do not deliver to PO Boxes or parcel lockers.

– Shipping fees are calculated at checkout based on your address.

Please ensure your delivery details are correct at checkout. We are not responsible for delays or lost parcels due to incorrect addresses or issues with Australia Post once an item has been dispatched.

Delivery Delays:

While we do our best to ensure timely dispatch, delivery delays caused by Australia Post are outside our control. We do not offer refunds for late deliveries, but we’ll always assist where possible in tracking your parcel.

Thank you for supporting a business that brings lasting floral beauty across Australia.

Terms of Service

Effective June 2025

Welcome to The Floral Post. By purchasing from our website, you agree to the following terms and conditions. Please read them carefully.

1. Products

We sell premium, life-like artificial flower arrangements. All products are thoughtfully designed and may feature slight variations in colour, shape, or size due to screen settings, lighting, or design updates.

2. Orders & Payment

All orders must be paid in full at the time of purchase. Prices are listed in Australian Dollars (AUD) and include GST unless stated otherwise. We reserve the right to update pricing or product availability at any time.

3. Delivery

We deliver Australia-wide using Australia Post.

– Orders are dispatched within 2–5 business days.

– Delivery times vary based on location (typically 2–7 business days).

– You’ll receive a tracking number once your order is dispatched.

– We are not responsible for delays or lost parcels once handed over to Australia Post.

4. Refunds & Returns

We do not offer refunds for change of mind or aesthetic preferences. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with your order number and photos. If approved:

– Store credit will be issued

– Return shipping is at the customer's expense

– Items must be unused and in original packaging

5. Cancellations

Orders cannot be cancelled once they have been processed or dispatched.

6. Intellectual Property

All images, content, and designs on this site are the property of The Floral Post and may not be reproduced or used without written permission.

7. Contact

If you have any questions about your order or these terms, reach out to us at hello@thefloralpost.com.au

Privacy Policy

Effective June 2025

The Floral Post respects your privacy. This policy outlines how we collect, use, and protect your information when you use our website.

1. Information We Collect

– Personal details (name, email, address, phone number)

– Order and payment details (processed securely via third-party payment providers)

– Browsing behaviour (via cookies and analytics tools)

2. How We Use Your Information

– To process and deliver your order

– To provide customer support

– To send updates or promotional emails (you may opt out anytime)

– To improve our website and customer experience

3. Data Security

We take reasonable steps to protect your personal data, but we cannot guarantee the security of information transmitted over the internet.

4. Third Parties

We do not sell your personal information. We may share it with service providers such as Australia Post or our payment processors, solely for order fulfillment and secure payment.

5. Your Rights

You can request access to or deletion of your personal data by contacting us at hello@thefloralpost.com.au.

Mobile Terms of Service

Effective June 2025

By using our mobile site or engaging with us via SMS or social media, you agree to the following:

1. Mobile Messaging

If you opt-in to receive SMS updates, you consent to receive order confirmations, delivery updates, and marketing promotions from The Floral Post. Message and data rates may apply.

2. Opting Out

You can unsubscribe from SMS communications at any time by replying “STOP.”

3. Mobile Website Use

Our mobile website is designed for a smooth shopping experience. We are not responsible for any technical issues arising from the use of mobile browsers or devices.

Liability Disclaimer

Effective June 2025

The Floral Post is not liable for:

– Delays, damages, or losses caused by Australia Post or other third-party couriers

– Variations in product colour or design due to screen differences

– Any allergic reactions, accidents, or damage caused by improper use or handling of our artificial florals or packaging materials

All products are decorative and not for consumption or use by children or pets.

By purchasing from our website, you agree to these conditions and release The Floral Post from any liability beyond the cost of your order.