Policies

At The Floral Post, we strive to provide a seamless flower subscription experience. Please review our cancellation policy below for our different subscription plans.

1. Pay-As-You-Go (Monthly Subscription)

Our monthly pay-as-you-go subscription is flexible, and you may cancel at any time before your next billing date. Cancellations must be made 48 hours before the renewal date to avoid being charged for the upcoming month. Once a payment has been processed, cancellations will take effect for the next billing cycle, and no refunds will be issued.

You’ll be charged when you first subscribe, and renewals will occur on the same day each month.

There is a 2-day cut-off period - if payment isn’t processed at least two days before the next delivery date, your bouquet will be scheduled for the following month instead, once payment is made.

2. Prepaid Subscriptions (3-Month, 6-Month, and Yearly Plans)

Prepaid subscriptions are paid upfront at a discounted rate and are non-refundable once purchased. If you choose to cancel a prepaid plan, your subscription will remain active until the end of the prepaid term, and no partial refunds will be issued.

Your initial charge will occur upon subscribing, with recurring payments processed on the 1st of each month.

If payment isn’t received at least 2 days before delivery, your bouquet will be delivered the following month once payment is made.

3. How to Cancel

To cancel your subscription, log into your account on our website or navigate to 'Manage Subscriptions' on top of our website. Alternatively, you may contact our customer support at hello@thefloralpost.com.au to request cancellation. Please allow up to 48 hours for processing.

4. Failed Payments & Subscription Pauses

If a payment fails, you will receive a notification to update your payment details. If the issue is not resolved within 7 days, your subscription may be paused or canceled. We also offer the option to pause your subscription for up to one billing cycle upon request.

5. Modifications to Subscription Plans

You may upgrade or downgrade your plan at any time. Changes will take effect in the next billing cycle. For prepaid plans, upgrades will be applied as a separate purchase and will not adjust the current term.

For any questions, reach out to us at hello@thefloralpost.com.au. We appreciate your support and look forward to bringing you beautiful blooms each month!

Refund Policy

At The Floral Post, we take great care in curating and delivering fresh, high-quality flowers. Due to the perishable nature of our products, we have a strict no-refund policy except in the circumstances outlined below.

1. Damaged or Defective Products

If you receive flowers that are damaged or not up to our quality standards, please contact us within 24 hours of delivery with clear photos of the issue. We will assess the situation and, at our discretion, offer store credit.

2. Delivery Issues

If your flowers are not delivered due to an error on our end, we will arrange for a redelivery at no additional cost. However, we are not responsible for delivery failures due to incorrect addresses provided by the customer or if the recipient is unavailable to receive the order.

3. Prepaid Subscription Refunds

All prepaid subscriptions (3-month, 6-month, and yearly plans) are non-refundable once purchased. If you choose to cancel your subscription early, your remaining deliveries will still be fulfilled as per the original schedule.

4. Pay-As-You-Go Subscription Refunds

For our monthly pay-as-you-go subscriptions, refunds are not available once payment has been processed. You may cancel your subscription before the next billing cycle to avoid future charges.

5. Special Circumstances

We understand that unforeseen circumstances may arise. If you believe your case warrants an exception, please reach out to our team at hello@thefloralpost.com.au and we will review your request on a case-by-case basis.

We appreciate your understanding and support. If you have any questions or concerns, feel free to contact us!

Delivery Policy

At The Floral Post, we ensure timely and seamless flower deliveries to our valued subscribers. Please review our delivery policy below.

1. Delivery Schedule

All flower arrangements are delivered on the last Tuesday of each month to ensure consistency and freshness. Please note if payment isn’t received at least 2 days before delivery, your bouquet will be delivered the following month once payment is made.

2. Delivery Areas & Fees

Delivery is free within a 40km radius of Sydney. Unfortunately, we do not offer deliveries outside this range at this time.

3. Accurate Delivery Information

Please ensure your delivery address is correct at the time of purchase. We cannot redirect or change delivery addresses once an order has been shipped. If an incorrect address is provided, we cannot guarantee a replacement or refund.

4. Missed Deliveries

If you are not home at the time of delivery, our couriers will leave your flowers in a safe location at your address. We are not responsible for any loss or damage after delivery has been completed.

5. Delivery Notifications

You will receive a notification once your flowers are out for delivery. If you have any concerns about your order, please contact us at hello@thefloralpost.com.au.

Thank you for choosing The Floral Post – bringing beautiful blooms straight to your door!

1. Subscription

By subscribing, you agree to receive monthly flower deliveries. It is your responsibility to provide accurate delivery details. Payments are processed via Appstle Subscriptions:

• Prepaid Plans (3, 6, or 12 months): Charged upfront and renew on the 1st of each month.
• Pay-As-You-Go (Monthly): Charged on the same date each month as your initial order.

2. Cancellations & Changes

• You may cancel or modify your subscription atleast 24 hours before your next billing date.
• Once an order is in progress, cancellations cannot be processed.
• For full details, please refer to our Cancellation Policy.

3. Delivery

• We offer free delivery within a 40km radius of Sydney.
• Deliveries take place on the last Tuesday of each month.
• We are not responsible for missed deliveries due to incorrect addresses or customer absence.

4. Payment & Failed Transactions

• Subscription payments are processed through Appstle.
• If a payment fails, our system will attempt to retry within 24 hours.
• If payment is not received within 48 hours, your subscription may be paused until payment is successfully processed.

5. Privacy

We value your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your data.

6. Liability

• The Floral Post is not responsible for property damage or injuries related to flower deliveries or handling.
• If your flowers arrive damaged, please contact us within 24 hours for assistance.

7. Modifications

We reserve the right to update or modify these terms at any time. Any changes will be reflected here, and continued use of our service constitutes acceptance of the updated terms.

8. Contact Us

For inquiries or support, reach out to us at hello@thefloralpost.com.au.

Privacy Policy

At The Floral Post, we respect your privacy and are committed to protecting your personal information. By using our services, you agree to the collection, use, and handling of your data as outlined in this policy.

1. Information We Collect

We collect personal details, including:

• Name, address, and phone number (to process your subscription and deliver your flowers)
• Payment information (to process transactions securely)
• Email address (for order confirmations, updates, and marketing, if you opt in)
• SMS opt-in data (for marketing messages, if you consent)

2. How We Use Your Information

Your data is used to:

• Process and manage your subscription
• Deliver your orders efficiently
• Communicate important updates and offers (only if you’ve given consent)
• Improve our services and website experience
• Send SMS notifications, including cart reminders and promotional messages, if you have opted in

3. How We Protect Your Information

We take security seriously by:

• Using secure servers and encryption technology
• Restricting access to personal information to authorized staff only
• Ensuring third-party service providers follow strict confidentiality agreements

4. SMS Abandoned Cart Tracking

The Floral Post's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

5. Sharing Your Information

We never sell your data. Your information may be shared only when necessary, such as:

• With trusted partners for order fulfillment (under strict confidentiality agreements)
• With payment processors to complete transactions securely
• To comply with legal obligations

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information
• Manage your preferences, including opting out of marketing communications
  To make changes, contact us at hello@thefloralpost.com.au.

7. Cookies & Tracking

We use cookies to enhance your browsing experience, analyze website traffic, and track abandoned carts for SMS reminders. You can disable cookies in your browser settings, though some features may not function optimally.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies and recommend reviewing them separately.

9. Location Tracking & Location-Based Services

If we collect location data for deliveries or services, it will be used only for that purpose and not shared without consent.

10. Changes to This Policy

We may update this privacy policy as needed. Any changes will be posted on this page with an updated date.

For any questions or concerns, please contact us at hello@thefloralpost.com.au.

Mobile Terms of Service

The Floral Post

Last updated: Feb. 25, 2025

The The Floral Post mobile message service (the "Service") is operated by The Floral Post
(“The Floral Post”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and
conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent
permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service
following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to The Floral Post’s SMS/text messaging service, you agree to receive recurring SMS/text messages
from and on behalf of The Floral Post through your wireless provider to the mobile number you provided, even if
your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an
automatic telephone dialing system or other technology. Promotional messages may
include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is
not a condition of any purchase with The Floral Post. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging
imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan
and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text
messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to FloralPost or click
the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation
text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed
to other The Floral Post mobile message programs and wish to cancel, except where applicable law requires
otherwise, you will need to opt out separately from those programs by following the instructions provided in their
respective mobile terms.

For Service support or assistance, text HELP to FloralPost or email hello@thefloralpost.com.au.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of
these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or
telephone number we have changed may not be received and we will not be responsible for honoring requests made in
such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to
provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with
your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected
delivery of any information sent through the Service, any errors in such information, and/or any action you may or
may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Liability Disclaimer

1. General Disclaimer

The Floral Post provides flower subscription services with the utmost care and quality. However, we are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.

2. Product Handling & Allergies

Flowers are natural products and may cause allergic reactions or sensitivities. Customers are responsible for ensuring that recipients do not have any known allergies to flowers or plants. The Floral Post is not responsible for any health-related issues resulting from exposure to our products.

3. Delivery Risks

Once flowers have been delivered to the specified address, The Floral Post is not responsible for any damage, theft, or loss that may occur. If you are not home at the time of delivery, our couriers will leave your flowers in a safe location, but we cannot guarantee their condition once delivered.

4. Third-Party Services

We use third-party couriers for deliveries and do not assume liability for any delays, misdeliveries, or damages caused during transit. Any disputes regarding delivery should be reported within 24 hours of the scheduled delivery.

5. Force Majeure

The Floral Post is not liable for any failure to fulfill obligations due to circumstances beyond our control, including but not limited to natural disasters, strikes, supply chain disruptions, or unforeseen events.

6. Limitation of Liability

To the maximum extent permitted by law, The Floral Post’s liability is limited to the cost of the subscription service purchased. We do not provide warranties beyond what is explicitly stated in our policies.

7. Contact Us

For any concerns regarding liability, please contact us at hello@thefloralpost.com.au.